Acceptable Use Policy

Last Updated: January 17, 2026

1. Introduction

This Acceptable Use Policy ("Policy") governs your use of EmailResponseAI ("Service"), operated by Naztel DBA EmailResponseAI ("we," "us," or "our"). By using our Service, you agree to comply with this Policy.

2. Permitted Use

EmailResponseAI is designed to help businesses and professionals generate AI-powered email responses. You may use the Service for:

• Generating professional email responses for legitimate business communications
• Improving customer service response times
• Streamlining email workflows
• Enhancing communication efficiency
• Any other lawful business purpose consistent with the Service's intended functionality

3. Prohibited Activities

3.1 Illegal Activities

• Any activity that violates local, state, national, or international law
• Fraud, misrepresentation, or deceptive practices
• Money laundering or financial crimes
• Harassment, stalking, or threatening behavior
• Intellectual property infringement

3.2 Spam and Unsolicited Communications

• Sending unsolicited bulk emails (spam)
• Mass marketing without recipient consent
• Phishing attempts or impersonation
• Chain letters or pyramid schemes
• Any communication that violates CAN-SPAM Act or similar regulations

3.3 Harmful Content

• Generating content that promotes violence, hatred, or discrimination
• Creating defamatory, libelous, or slanderous content
• Producing content involving minors in inappropriate contexts
• Generating sexually explicit or pornographic material
• Creating content that promotes self-harm or suicide

3.4 Malicious Activities

• Attempting to gain unauthorized access to our systems or other users' accounts
• Introducing viruses, malware, or other harmful code
• Disrupting or interfering with the Service's operation
• Conducting security testing without prior written authorization
• Reverse engineering or attempting to extract source code

3.5 Abuse of Service

• Creating multiple accounts to circumvent usage limits
• Sharing account credentials with unauthorized users
• Reselling or redistributing the Service without permission
• Using automated systems or bots to access the Service (except via authorized API)
• Excessive use that degrades Service performance for other users

3.6 Misrepresentation

• Impersonating another person or organization
• Falsifying your identity or affiliation
• Claiming AI-generated content as human-written when disclosure is required
• Misrepresenting the source or authenticity of communications

4. Content Responsibility

You are solely responsible for:

• All content you input into the Service
• All emails generated using the Service
• Reviewing AI-generated content before sending
• Ensuring compliance with applicable laws and regulations
• Obtaining necessary consents from email recipients

5. AI-Generated Content Guidelines

When using AI-generated email responses, you must:

• Review all generated content for accuracy before sending
• Verify factual claims and information
• Ensure content aligns with your organization's values and policies
• Disclose AI usage where legally or ethically required
• Not rely solely on AI without human oversight for critical communications

6. Data Protection and Privacy

You agree to:

• Only input data you have the right to use
• Comply with applicable data protection laws (GDPR, CCPA, etc.)
• Not input sensitive personal information unnecessarily
• Obtain proper consent before processing others' personal data
• Maintain confidentiality of proprietary information

7. Third-Party Services

EmailResponseAI uses OpenAI's API for AI generation. You acknowledge that:

• Your content may be processed by third-party AI services
• You must comply with OpenAI's usage policies
• We are not responsible for third-party service limitations or failures
• Third-party terms may apply to your use of the Service

8. Monitoring and Enforcement

We reserve the right to:

• Monitor usage patterns to detect violations
• Investigate suspected violations of this Policy
• Remove or disable access to content that violates this Policy
• Suspend or terminate accounts for violations
• Cooperate with law enforcement investigations
• Take legal action against violators

9. Reporting Violations

If you become aware of any violation of this Policy, please report it to us immediately at:

Email: support@emailresponseai.com

Please include:

• Description of the violation
• Evidence or screenshots (if available)
• Your contact information
• Any other relevant details

10. Consequences of Violations

Violations of this Policy may result in:

• Warning: First-time minor violations may receive a warning
• Temporary Suspension: Repeated or moderate violations may result in account suspension
• Permanent Termination: Serious or repeated violations will result in permanent account termination
• Legal Action: We may pursue legal remedies for significant violations
• No Refund: Terminated accounts are not eligible for refunds

11. Dispute Resolution

If you disagree with an enforcement action:

• Contact us at support@emailresponseai.com within 14 days
• Provide explanation and evidence supporting your position
• We will review and respond within 30 days
• Our decision after review is final

12. Changes to This Policy

We may update this Policy periodically. When we do:

• We will update the "Last Updated" date
• Significant changes will be communicated via email
• Continued use after changes constitutes acceptance
• We encourage periodic review of this Policy

13. No Liability for User Actions

We are not responsible for:

• How you use AI-generated content
• Consequences of your communications
• Violations of law by users
• Damages resulting from Policy violations

14. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your violation of this Policy or misuse of the Service.

15. Severability

If any provision of this Policy is found to be unenforceable, the remaining provisions will remain in full effect.

16. Contact Information

Questions about this Acceptable Use Policy? Contact us:

Naztel DBA EmailResponseAI
Email: support@emailresponseai.com
Website: www.emailresponseai.com