Cookie Policy

Last Updated: January 17, 2026

1. Introduction

This Cookie Policy explains how Naztel DBA EmailResponseAI ("we," "us," or "our") uses cookies and similar technologies on our website and Service. By using EmailResponseAI, you consent to the use of cookies as described in this Policy.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. Cookies help websites remember information about your visit, making your next visit easier and the site more useful to you.

Types of Cookies:

Session Cookies: Temporary cookies that expire when you close your browser
Persistent Cookies: Cookies that remain on your device until they expire or you delete them
First-Party Cookies: Set by the website you're visiting
Third-Party Cookies: Set by external services we use (like Google Analytics)

3. How We Use Cookies

EmailResponseAI uses cookies for the following purposes:

Cookie Name	Purpose	Duration
jwtToken	Authentication - Keeps you logged into your account	Session (7 days)
userRole	Role-based access control (User/Admin/SuperAdmin)	Session
userId	User identification for session management	Session

Cookie Name	Purpose	Duration
userPreferences	Stores your tone preferences and settings	30 days
language	Remembers your language preference	30 days

Service	Purpose	Provider
Google Analytics	Track website usage, traffic sources, and user behavior	Google LLC

Google Analytics Cookies Include:

_ga: Distinguishes users (2 years)
_gid: Distinguishes users (24 hours)
_gat: Throttles request rate (1 minute)

4. Third-Party Services

We use the following third-party services that may set cookies:

4.1 Google Analytics

We use Google Analytics to analyze how users interact with our Service. Google Analytics uses cookies to collect information such as:

Pages visited and time spent on pages
Traffic sources (how you found us)
Device and browser information
Geographic location (country/city level)
User demographics and interests (when available)

Privacy Policy: https://policies.google.com/privacy

Opt-Out: Google Analytics Opt-out Browser Add-on

4.2 Stripe (Payment Processing)

When you subscribe to our paid plans, Stripe may set cookies for:

Payment processing security
Fraud detection and prevention
Session management during checkout

Privacy Policy: https://stripe.com/privacy

5. Local Storage and Session Storage

In addition to cookies, we use browser storage technologies:

5.1 Local Storage

We store the following in your browser's local storage:

jwtToken: Your authentication token
userId: Your user ID for API requests
userRole: Your account role (User/Admin/SuperAdmin)
userPreferences: Your tone and language preferences

Note: Local storage data remains until you clear your browser data or log out.

5.2 Session Storage

Temporary storage that is cleared when you close your browser tab.

6. How to Manage Cookies

You have several options to manage or disable cookies:

6.1 Browser Settings

Most browsers allow you to control cookies through settings. You can:

Block all cookies
Block third-party cookies only
Delete cookies after each session
Set preferences for specific websites

Browser-Specific Instructions:

Chrome: Settings → Privacy and Security → Cookies and other site data
Firefox: Settings → Privacy & Security → Cookies and Site Data
Safari: Preferences → Privacy → Cookies and website data
Edge: Settings → Cookies and site permissions

6.2 Opt-Out of Analytics

To opt out of Google Analytics specifically:

Install the Google Analytics Opt-out Browser Add-on
This prevents Google Analytics from collecting data across all websites

6.3 EmailResponseAI Account Settings

You can manage some preferences directly in your account:

Log into your dashboard
Go to Profile Settings
Adjust your preferences and data retention options

7. Impact of Disabling Cookies

Please note that disabling cookies may affect your experience:

7.1 Essential Cookies Disabled

❌ You will not be able to stay logged in
❌ The Service may not function properly
❌ Some features may be unavailable

7.2 Analytics Cookies Disabled

✅ Service functionality is NOT affected
ℹ️ We cannot improve user experience based on your usage

8. Do Not Track (DNT) Signals

Some browsers have a "Do Not Track" (DNT) feature. Currently, there is no industry standard for how to respond to DNT signals. We do not specifically respond to DNT signals, but you can use the cookie management options described above to control tracking.

9. Mobile Devices

Mobile browsers also use cookies and similar technologies. To manage cookies on mobile devices:

iOS (Safari): Settings → Safari → Block All Cookies
Android (Chrome): Settings → Site settings → Cookies

10. International Users

10.1 EU/UK Users (GDPR)

Under GDPR, you have rights regarding cookies:

Right to be informed about cookies we use
Right to consent to non-essential cookies
Right to withdraw consent at any time
Right to access data collected via cookies

10.2 California Users (CCPA)

California residents have additional rights:

Right to know what information is collected
Right to opt-out of sale of personal information
Right to deletion of information

Note: We do not sell your personal information.

11. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect information from children via cookies. If you believe a child has provided us with information, please contact us immediately.

12. Updates to This Policy

We may update this Cookie Policy to reflect:

Changes in technology
Changes in applicable laws
Changes to our Service
New cookies or services we use

When we update this Policy:

We will update the "Last Updated" date
Significant changes will be communicated via email
Continued use constitutes acceptance of changes

13. Contact Us

Questions about our use of cookies? Contact us:

Naztel DBA EmailResponseAI
Email: support@emailresponseai.com
Website: www.emailresponseai.com

For data protection inquiries:

Email: privacy@emailresponseai.com

14. More Information

To learn more about cookies and online privacy, visit:

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