Terms of Service - EmailResponseAI

Last Updated: January 7, 2025

Effective Date: January 7, 2025

Welcome to EmailResponseAI ("Service"), operated by Naztel DBA EmailResponseAI ("Company", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our website, applications, and services.

By accessing or using EmailResponseAI, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Service.

1. Acceptance of Terms

By creating an account, accessing, or using EmailResponseAI, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. You also represent that you have the authority to enter into these Terms on behalf of yourself or any organization you represent.

2. Description of Service

EmailResponseAI is an AI-powered platform that generates professional email responses to customer inquiries. Our Service uses artificial intelligence technology to analyze customer emails and generate appropriate, professional responses in multiple languages and tones.

2.1 Service Features

AI-generated email response options
Multiple tone and language selections
Response history and templates (Pro plan)
Usage analytics and tracking
Subscription-based access tiers (Trial, Basic, Pro)

3. Account Registration and Eligibility

3.1 Age Requirement

You must be at least 18 years old to use our Service. By using EmailResponseAI, you represent and warrant that you are at least 18 years of age.

3.2 Account Information

When you create an account, you agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Maintain the security of your password and account
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized use

3.3 Email Verification

You must verify your email address within 7 days of registration. Failure to verify may result in restricted access to the Service.

4. Subscription Plans and Pricing

4.1 Plan Types

We offer three subscription tiers:

Trial Plan: Limited free responses for new users
Basic Plan: Monthly subscription with increased response limits
Pro Plan: Monthly subscription with unlimited responses and advanced features

4.2 Pricing

Current pricing is displayed on our website at emailresponseai.com/pricing. We reserve the right to modify pricing with 30 days' notice to existing subscribers.

4.3 Payment Terms

Subscriptions are billed monthly in advance
Payment is processed through Stripe, our third-party payment processor
All fees are in U.S. Dollars (USD)
You authorize us to charge your payment method for all fees

4.4 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current subscription fee.

5. Cancellation and Refunds

5.1 Cancellation

You may cancel your subscription at any time through your account settings or by contacting support@emailresponseai.com. Cancellation will take effect at the end of your current billing period.

5.2 Refund Policy

7-Day Money-Back Guarantee: New subscribers may request a full refund within 7 days of their first subscription payment
No Mid-Month Refunds: We do not provide refunds for partial months
Service Termination: If we terminate your account for violations, no refund will be provided

5.3 Free Trial

Trial plan users are not entitled to refunds as no payment is required.

6. Acceptable Use Policy

6.1 Permitted Use

You may use EmailResponseAI solely for:

Generating professional business email responses
Personal or commercial customer service communications
Legitimate business purposes

6.2 Prohibited Use

You agree NOT to use EmailResponseAI for:

Spam, phishing, or fraudulent communications
Harassment, threats, or abusive content
Illegal activities or content
Infringing on intellectual property rights
Distributing malware or viruses
Impersonating others or providing false information
Scraping, automated access, or reverse engineering
Reselling or redistributing our Service

6.3 Content Responsibility

You are solely responsible for:

All content you input into our Service
All emails you send using our generated responses
Compliance with applicable laws and regulations
Obtaining necessary permissions from recipients

7. Intellectual Property Rights

7.1 Our Rights

EmailResponseAI, including all content, features, functionality, software, and design, is owned by Naztel DBA EmailResponseAI and is protected by copyright, trademark, and other intellectual property laws.

7.2 Your Rights

You retain ownership of:

Content you input into the Service
Generated responses you create

7.3 License to Use Generated Content

We grant you a non-exclusive, worldwide, royalty-free license to use, modify, and distribute responses generated through our Service for your business purposes.

7.4 Our Use of Your Data

By using our Service, you grant us the right to:

Process your inputs to generate responses
Use aggregated, anonymized data to improve our Service
Store your generated responses for your account access

8. AI-Generated Content Disclaimer

8.1 No Guarantee of Accuracy

EmailResponseAI uses artificial intelligence technology. While we strive for accuracy and quality, we make NO WARRANTIES regarding:

Accuracy, completeness, or appropriateness of generated responses
Suitability for any particular purpose
Absence of errors or harmful content

8.2 Your Responsibility to Review

You must review, edit, and approve all generated content before sending. We are not responsible for any consequences arising from your use of AI-generated responses.

8.3 Third-Party AI Services

Our Service uses OpenAI's technology. Your use of generated content is also subject to OpenAI's usage policies.

9. Privacy and Data Protection

9.1 Privacy Policy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

9.2 Data Security

We implement reasonable security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

9.3 Data Retention

We retain your data:

While your account is active
For 30 days after account deletion (for recovery purposes)
As required by law or for legitimate business purposes

10. Limitation of Liability

10.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NAZTEL DBA EMAILRESPONSEAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

10.3 Maximum Liability

Our total liability to you for all claims arising from your use of the Service shall not exceed the amount you paid us in the 12 months prior to the claim, or $100, whichever is greater.

11. Indemnification

You agree to indemnify, defend, and hold harmless Naztel DBA EmailResponseAI, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorney's fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any rights of another party
Content you input or emails you send using our Service

12. Term and Termination

12.1 Term

These Terms remain in effect while you use the Service.

12.2 Termination by You

You may terminate your account at any time by:

Canceling your subscription in account settings
Contacting support@emailresponseai.com

12.3 Termination by Us

We may suspend or terminate your account immediately if:

You violate these Terms
Your payment fails
We suspect fraudulent or illegal activity
We discontinue the Service

12.4 Effect of Termination

Upon termination:

Your access to the Service will cease
We may delete your data after 30 days
Provisions that should survive termination will continue (e.g., liability, indemnification)

13. Modifications to Service and Terms

13.1 Service Changes

We reserve the right to modify or discontinue the Service (or any part) at any time, with or without notice. We will not be liable for any modification, suspension, or discontinuation.

13.2 Terms Changes

We may update these Terms at any time. We will notify you of material changes by:

Posting the updated Terms on our website
Updating the "Last Updated" date
Sending an email notification (for significant changes)

Continued use of the Service after changes constitutes acceptance of the updated Terms.

14. Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions.

14.2 Jurisdiction

Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Snohomish County, Washington, and you consent to personal jurisdiction in such courts.

14.3 Informal Resolution

Before filing a claim, you agree to contact us at support@emailresponseai.com to attempt to resolve the dispute informally for at least 30 days.

14.4 No Class Actions

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Naztel DBA EmailResponseAI regarding the Service.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

15.5 Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, or service failures of third-party providers.

16. Contact Information

If you have any questions about these Terms, please contact us:

Naztel DBA EmailResponseAI
3707 208th Place SW
Lynnwood, WA 98036
United States

Email: support@emailresponseai.com

By using EmailResponseAI, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.